Improving Customer Service Essay - 3436 Words

Running head: IMPROVING CUSTOMER SERVICE BAKER COLLEGE CENTER FOR GRADUATE STUDIES On-Line Masters of Business Administration Assignment for course: BUS 576 Training and Development Submitted to: April Flanagan Submitted by: Chieoma Shabazz Location of Course: On-Line Date of Course Meeting: December 11, 2006 Date of Submission: December 11, 2006 Title of Assignment: Improving Customer Service Certification of Authorship: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, ideas or words, either quoted directly or paraphrased. I also certify that this paper was prepared†¦show more content†¦All training, with the exception of management leadership classes, is conducted by an in-house training department. Members of this department have been employed by the agency 15 or more years and are therefore, extremely equipped with technical knowledge of job tasks. Problem Although agency employees are provided with extensive information concerning procedures for processing unemployment insurance claims and for assisting employers and claimants with job placements, many complaints are received on a weekly basis concerning unsatisfactory customer service and customer service training is not presently being offered by the agency. A large number of received complaints are centered around staff member attitudes and claimants being excessively transferred to various people when calling in with questions. It seems that either staff members are not able to answer questions appropriately or the switchboard operators are routing calls to inappropriate workers. As seen in Handout 1, acts of this nature are included in the top causes of customer dissatisfaction. Also, due to state budget freezes, many offices are understaffed which leads to remaining staff members having to take on multiple roles. Taking on multiple roles will create the atmosphere of being overworked and underpaid, which ignites angry staff members who become inpatient with and sometimes intolerant of customer needs and requests. Handout 2Show MoreRelatedSample Resume : Improving Customer Service1075 Words   |  5 Pages Improving Customer Service Lamont Worrell DeVry University November 13, 2015 It s universally acknowledged that a great customer experience is one of the best ways to ensure that customers become repeat customers and this is often the goal of most organization. Long repeat customers will imply the distinction between a thriving business and one getting ready to go under, thus understanding the worth of client expertiseRead MoreImproving Customer Service Essay example557 Words   |  3 PagesImproving Customer Service There are many methods in Asda can improve there Customer service. Nowadays every Supermarket has there own way of saying Thank you to the customer this then shows the customer that they are respected and the are wanted back and they are welcome to shop at your supermarket as long as they like. Here are some of the methods that can be used to improve the Customer service at Asda: 1. Free Gifts 2. Loyalty Cards 3. BOG OFRead MoreImproving Customer Service Quality in3454 Words   |  14 PagesINSTITUTE OF SOCIAL AND APPLIED SCIENCES DEPARTMENT OF BUSINESS ECONOMICS Master Research Proposal Improving Customer Service Quality in 4-5 Star Hotels in North Cyprus Student Name - Asif HUSSAIN Supervisor Prof. Dr. ERDAL TURKAN Email: asif_del04@yahoo.com Address:13,Kucuk Medrese sokak Lefkosa 27-01-2011 1. Title: Improving customer service quality in 4-5 Star Hotels in North Cyprus 2. Background This research will focus on an additiveRead MoreCustomer Contribution to Improving Service Quality in the Hospitality Industry5193 Words   |  21 PagesQuality Management in Services Drago Constantin Vasile The Bucharest Academy of Economic Studies, Romania E-mail: dragoscv@gmail.com Abstract The actors on the today business stage have no more well-defined roles with clear and rigid borders between them. Hospitality industry in particular is a good example how it has been blurred the roles that customers play in dealing with service providers. The study reveals that customers can influence the quality of hospitality service through performingRead MoreE Mail Marketing : The Most Important Tool For Improving Customer Service, Engaging Customers, And Advertising1627 Words   |  7 Pagesthe most important tool for increasing sales. Correspondingly, websites were also cited as the primary tool for improving customer service, engaging customers, and advertising (Taiminen Karjaluoto, 2015). SEO was rated as the second most important tool for achieving growth in sales and advertising. Lastly, e-mail marketing was regarded as the most important tool for dialogical customer communication, while social media was perceived as more of a tool for content distribution. All of the companiesRead MoreStrategic Plan and Recommendations for Improving Customer Service Performance with Effective Technology Management821 Words   |  3 PagesStrategic Plan and Recommendations for Improving Customer Service Performance With More Effective Technology Management The one area of any organization that most shows a lack of coordination and effective use of information technologies (IT) in general and Customer Relationship Management (CRM) specifically is customer service. As the team of 25 customer service agents struggle to get value from the installed IT and CRM systems, customer satisfaction suffers. The intent of this analysis is toRead MoreNike Strategic Plan1034 Words   |  5 PagesDefinition of the Problem How can Nike continue to increase their sales and profitability, not only here in the U.S. but around the world? Nike also needs to improve their public image as well as their customer service to continue to be competitive in the apparel industry. Possible Action Alternatives 1) Continue expansion into global markets where competitors have been successful. There are huge opportunities for Nike to grow across multiple dimensions in terms of international expansionRead MoreCustomer Service At Apple, Inc.966 Words   |  4 PagesBSC and Customer Service Perspective The balanced Scorecard, BSC has been instrumental in driving the performance of organizations thereby transforming the strategic objectives into a set of performance measures as noted by Kaplan and Norton (2005). As such, Apple, Inc. designs and designs technology and electronics to suit consumer needs and meet shareholder objectives that has led to the success of the company and cemented it as a market leader in the industry. The Customer Service PerspectiveRead MoreKfc Service Quality925 Words   |  4 PagesLITERATURE REVIEW SERVICE QUALITY AND CUSTOMER SATISFACTION IN KFC CHAINSTORES The purpose of this study is investigating the service quality of KFC chain stores and how the service quality affect customer satisfaction based on the theory of â€Å"service quality† and â€Å"customer satisfaction† and the Customer satisfaction survey in website: talktokfc.com. We do the literature reviewson some important concepts to make clearer about the service quality and the level of customer satisfaction in KFC chainRead MoreNike Crm971 Words   |  4 Pagesnowadays business world, Customer Relationship Management (CRM) is an essential for a business strategy for every company. Our chosen company is Nike, one of the largest supplier of sportswear which include shoes and apparel. Implementation of CRM programme is a essential for every successful company. Customer Relationship Management is the core business strategy that integrates internal processes and functions and external networks, to create and deliver value to targeted customer at a profit. It is

My Autobiography Of Myself As A Writer - 1417 Words

My Autobiography of Myself as A Writer Coming back to school after a ten-year break was the best choice I made. When I started this English 102 class with Dr. Brockman, I didn’t feel that I was a great writer. I knew I had so much to stay; the struggle was putting in on paper. I knew that regardless of how hard this class was for me, I was going to see it through. I produced 3 major papers to this class. My First paper was on Advertising titled Off with Her Head; My second paper was written on Panopticism titled Heaven or Hell? My third paper was a research paper of my choice; I chose to write on Educational Success for Hispanic Students. After my first paper was submitted on to blackboard on Advertising, I felt good about my writing. After evaluating my writing in my portfolio, I had to answer these questions: If I had more time to change my writing what would I change? What was my favorite piece of writing? and What was my least favorite piece of writing? If I had more time to change my writing, I would definitely ask for help understanding the assignment. I would change my research paper topic. My favorite piece of writing was Heaven or Hell? I enjoyed this piece of writing; I had a good understanding of Panopticism by Michael Foucault. I was able to relate it back to my life. With a clear understanding, I was able to show my understating in my writing. My least favorite piece of writing was the research paper. Although, I was very interested in the topic theShow MoreRelatedHow Do I Learn Write? Essay987 Words   |  4 Pagesboth. So, how does one learn to write? The best, most concise, writers develop from avid readers. Through reading, I am always learning how to write. I believe reading is essentially the foundation of learning to write. With active reading skills I can not only get better at writing, but have the power to excel with my writing experience through different styles of writing. Once I learn to write well in one style, I can then challenge myself to read different styles of literature. Aside from throughRead MoreHow Do I Learn Write?891 Words   |  4 Pages So, how does one learn to write? The best, most concise, writers develop from avid readers. Through reading, we are always learning how to write. I believe reading is essentially the foundation of learning to write. With active reading skills I can not only get better at writing, but have the power to excel with my writing experience through different styles of writing. Once I learn to write well in one style, I can then challenge myself to read different styles of literature. Aside from throughRead MoreEnglish 101 Made Me a Better Writer761 Words   |  3 Pagesattempt to improve to obtain their goal by studying the subject their goal is in. 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Luckily, h is stepfather runs out and finds him before the house collapses. The next years of his life are spent bouncing around from place to place trying to liveRead MoreSemiautobiographical Work- Borderlands/La Frontera: The New Mestiza by Gloria Anzaldà ºa1286 Words   |  6 PagesEvery writer has the ability to make their writing remarkable, beautiful, and complex by using elements like genre, discourse, and code. Borderlands/ La Frontera: The New Mestiza is a semi-autobiographical work by Gloria Anzaldà ºa. She examines the relations of her lands, languages, and herself overall. She defines the borders she has around herself in the preface of the book: â€Å"The actual physical borderland that I’m dealing with in this book is the Texas-U.S. Southwest/Mexican border. The psychologicalRead MoreThe Internet Is The Main Source For Information And Education986 Words   |  4 Pageshad a grip on my writing and I had to do something about it. 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International Accounting Determination of Currency Level

Question: Write about theInternational Accountingfor Determination of Currency Level. Answer: Determination of Currency Level by Central Bank If the economy of a nation is considered as the human body, then the central bank must be considered as the heart of the body. The central bank controls the level of money into the economy of a nation to maintain the growth and health of the nation. The manner in which the central bank controls the level of money depends on the economic power and situation of the central bank. The amounts of money that are circulating in the economy of a nation have an impact on both macro and micro economic trends. The level of money that are issued by the central bank have an impact on the car loans, personal loans and home mortgages (Gal and Gambetti 2015). The central bank controls the money through the following: Print more money As the economy is not pegged to any gold standard, the Central bank can simply increase the quantity of money by printing it. They have the ability to print the money as much as they want though there is some negative impact of this. Just printing more money has no impact on the production or output levels and the money itself becomes valueless. Further, it can lead to inflation and therefore, it is not the preferable option for the bank (Krugman 2014). Set the requirement for reserve the basic method that is used by all the central banks are to control the amount of money in the economy for the requirement of reserve. As per the rule, the central banks require the depository institutions to deposit a particular amount of money as the reserve amount against the all transaction accounts. When more money is circulated by the bank then the requirement of reserve is reduced. That means the bank is in a position to lend more amount of money. On the contrary, if it wants to reduce the level of money, it has the option of increasing the requirement of reserve and the bank will have less amount of money for the purpose of lending which in turn, will increase the rate of interest (Lee 2014). Influence the rate of interest in most the instances the central bank directly cannot set the rate of interest for the loans like car loans, mortgage loans and personal loans. However, in certain manner they can push the rate of interest to the level of desire. For instance, they can set the rate through setting the borrowing rates of commercial banks from the central bank. The rate at which the commercial banks can borrow the loan from central bank will have direct impact on their lending rate and thereby will control the amount of money that is circulated in the economy (McKinnon and Schnabl 2014). Engage in the operation of open market central bank can influence the amount of money through selling or buying the government securities by engaging in the operation of open market. When the bank wants to increase the amount of money, it buys the government securities from the commercial banks. These make the asset of the bank free as they now have more amount to lend and the vice versa is done when the bank intends to reduce the level of money in the economy. Introduce the Quantitative Easing Programme under the programme of Quantitative easing, the Central bank can generate money and utilise it to purchase the securities and assets like government bonds. This money will enter the banking system as the money is received as the payment for the assets that are bought by central bank. In turn, the reserves of the bank will enhance and that will encourage the bank to lend more money, which in turn, will reduce the rate of long-term interest and will encourage for investment. Actions taken by Central Bank of Australia The central bank tries its best to maintain a healthy economy. The way in which it does this is through controlling the quantity of money in circulation. This is done through influencing the rate of interest, setting-up the requirements of reserve and engaging itself into the operation of open market. For assuring the sustainable and healthy economy, it is important to have the control on the right amount of money under circulation (Del Negro and Sims 2015). Although the experts are predicting that Reserve Bank will keep their interest rate on hold, there is a possibility on the hike of the rate. The official cash rate of the RBA has been put on hold at the rate of 1.50% as it dropped at lowest during August 2016. The RBA utilises it as the instrument for the monetary policy, and will increase the cash rate through the operation in financial market (Burnside, Eichenbaum and Rebelo 2016). Impact on Stock Market Falling of interest rate does not have any direct impact on the stock market, it just change the psychology of the people. When the interest rate falls, the people starts spending more and this will enhance the earnings and thereby the stock price will rise and the market jumps with happiness. Therefore, though the relationship among the stock market and interest rate is indirect, they have a tendency to move in opposite directions (Asekome and Agbonkhese 2015). Impact on House Prices and Investor Loan When the interest rates are low, more people will be able to afford building and thereby will increase the jobs related to construction. This is the ideal outcome for the RBA when they are reducing the rates. Further, the reduced rates not only enable the people to borrow more, it will assist the people to renovate their existing houses. Moreover, the lower rate of interest will make the debt more attractive and influence them to invest more as the repayment of the amount becomes smaller. The reduced rate of interest will force the people to look for non-cash investments. These non-cash investments include share market, housing market and investment property (Ali, Barrdear, Clews and Southgate 2014). Reference Ali, R., Barrdear, J., Clews, R. and Southgate, J., 2014. The economics of digital currencies. Asekome, M.O. and Agbonkhese, A.O., 2015. Macroeconomic Variables, Stock Market Bubble, Meltdown and Recovery: Evidence from Nigeria.Journal of Finance,3(2), pp.25-34. Burnside, C., Eichenbaum, M. and Rebelo, S., 2016. Currency crises models. InBanking Crises(pp. 79-83). Palgrave Macmillan UK. Del Negro, M. and Sims, C.A., 2015. When does a central bank? s balance sheet require fiscal support?.Journal of Monetary Economics,73, pp.1-19. Gal, J. and Gambetti, L., 2015. The effects of monetary policy on stock market bubbles: Some evidence.American Economic Journal: Macroeconomics,7(1), pp.233-257. Krugman, P., 2014. Currency regimes, capital flows, and crises.IMF Economic Review,62(4), pp.470-493. Lee, J.W., 2014. Will the Renminbi Emerge as an International Reserve Currency?.The World Economy,37(1), pp.42-62. McKinnon, R. and Schnabl, G., 2014. China's exchange rate and financial repression: The conflicted emergence of the RMB as an international currency.China World Economy,22(3), pp.1-35.

International business Essay Example For Students

International business Essay Protectionism in the global economy The global economy has seen a dramatic increase in services trade between countries. The regulation and monitoring of service trade between countries has become much harder. As highlighted by Johnson, trading in services was the fastest growing constituent of global trade during the 80s and 90s. Cross border transactions include anything from banking to software. When services are offered to another country, the provider has to interact with the customer through either, cross border communications, movement of the provider or the consumer moving to the suppliers state of residence. Technology has made international trade much easier and more feasible; this has lead countries to boost services being exported to other countries. IT has decreased the cost of communication between countries. As a result it has made it more feasible for businesses to introduce new products and modify services abroad. This spark in global trade of services has its downfalls. The liberalization of services goes against certain countries development strategies. Areas like health and education needs the provisional planning of governments. The interference from abroad has hindered the governments strategic planning with respect to these services. This takes us to the importance of regulating services coming in from abroad through protectionism. Regulations on services can be a burden on service providers which can consequently weaken the liberalization of trade. Misunderstandings between states on the basis of protectionism range from cultural justification to the preservation of the states protection to its own public services. A good example can be telecommunication services, which are regulated by some governments. This has been a burden on the service market, and organizations like the WTO has tried to interfere with some countries policies in order to reform domestic telecommunications and lift protection efforts. On the other hand, when we speak of services in general, there are several ways of implementing forms of protection on services coming in, such as, Quotas and Prohibitions: This form of protectionism imposes a quota on the service provider. Protection methods like this are most likely put on service monopolies which can affect the domestic economy. There are also prohibitions in some countries because some service providers may provide services harmful to the countries moral and cultural values. Such services like the internet need to be regulated by the government because of the pornographic content which can be found online. Price Based Instruments: Some monopolies may charge or implement unfair prices to consumers, this can also affect the country when there are unfair prices. The state can then interfere and control high prices set by companies. The state will try to ensure that services can be used by most people at an affordable price. Standards and Licensing: Service providers looking to set up at some countries may need to present a certain level of standards. This highlights the importance of high image and good services which are going to be given to the general public. Companies must also meet minimum legal requirements issued by the government. Some forms of licensing can be very controversial and discriminatory. A good example would be the restriction of entry to professional services like tourism, which favours domestic service providers. These regulations can stop service providers from coming in due to the nature of the service. The General Agreement on trade in services The Uruguay round had come to create a spectacular achievement the liberalization of trade in services, the GATS has stressed on the creation of a system that governs international trade rules. Its been built on the same skeleton as the GATT has, and involves all participants which have agreed to these following rules, The Giver EssayMalaysia Chief Products: Agriculture rubber, oil palm, rice, coconuts, copra, sago, cassava, corn, spices, hemp, tobacco, fruits, vegetables, and livestock. Manufactured palm oil, coconut oil, processed rubber, smelted tin, refined petroleum and petroleum products, forestry products, processed food, steel, tobacco products, textiles, television sets, motor vehicles, and handicrafts. Major Exports: Electronics and electric machinery, petroleum and LNG, textiles, clothing and footwear, palm oil, and saw timber. Major Imports: Manufacturing inputs, machinery and transport, equipment, and metal products. Malaysias leading exports are mostly in the electrical and electronics industry. The country is rich in resources, and its economy is developing rapidly. Malaysia is the worlds largest exporter of palm oil. Myanmar Chief Products: Agriculture rice, sugarcane, sesame, peanuts, peas, beans, spices, fruits, and coconuts. Manufactured processed foods, lumber, refined petroleum, textiles, .